Products


Frequently Asked Questions
Technical Support
Test IP Address
 
  1. IP Recognition
  2. Referrer URL
  3. Barcode Authentication
  4. EZProxy
  5. Bess Filter
  6. Z39.50
  7. Federated Search
  8. Gale's PowerSearch Plus
  9. CatalogURL
  10. Section 508

IP Recognition

What it is:

  • IP recognition is a feature that allows Greenwood Electronic Media customers to be automatically logged into their subscription using their network IP addressing scheme.

How it works:

  • Institutions send a request to the Technical Support Team to use IP Recognition. The only information that the Technical Support Team requires to setup this feature is the IP Address Range that the Institution uses to access the subscription(s). The IP Address range can vary from a very high number of hosts (client computers) to a single IP address, which could be a firewall, a router, or a server. In other terms, the range is the gateway that all the client computers on the Institution’s network use to access the Internet.

How to request this feature:

  • Send an e-mail to GWTechSupport@abc-clio.com requesting in-house access with IP recognition and a list of all the IP Ranges that need to be setup on the account.
  • Private IPs (non-routable) that cannot be setup: 192.168.0.0/16 (192.168.*.*), 10.0.0.0/8 (10.*.*.*), and 172.16.0.0/12 (172.16-31.*.*.)

What to expect next:

  • Once the Technical Support Team has finished setting up the Institution’s account, an e-mail will be sent to the contact person on the account confirming the setup and including the URL(s) that need(s) to be incorporated into the link created on the Institution’s webpage(s).
  • To eliminate any downtime, please make sure that Greenwood Electronic Media is informed when a network change takes place.

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Referrer URL

What it is:

  • Referrer URL is another feature that allows ABC-CLIO customers to be automatically logged into their subscription remotely using the URL, which they come from. This feature is only offered to customers that have an authentication in place for the remote users, since this is an unsecure method that would grant access to anyone.
How it works:
  • A request is sent to the Technical Support Team to use this feature to allow a remote log in. The Technical Support Team requires the URL of the webpage(s) on which a link to the subscription has been or will be inserted. Example: on www.institutionsname.com/databases there will be a link to a product the institution subscribes to, therefore, that is the URL that the Technical Support Team needs to setup on the Institution’s account.
How to request this feature:

What to expect next:

  • Once the Technical Support Team has finished setting up the Institution’s account, an e-mail will be sent to the contact person on the account confirming the setup and including the URL(s) that need(s) to be incorporated into the link created on the Institution’s webpage(s).

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Barcode Authentication

What it is:

  • Barcode authentication has been developed for libraries or other institutions that currently use this type of authentication.
How to request this feature:
  • Send an e-mail to GWTechSupport@abc-clio.com requesting access using Barcode Authentication with the base digits of the barcode scheme.

    What to expect next:

    • Once the Technical Support Team finished setting up the Institution’s account, an e-mail will be sent to the contact person confirming the setup and including the URL for the barcode page.

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EZProxy

What it is:

  • EZproxy is an easy to setup and easy to maintain program for providing your users with remote access to web-based licensed databases. It is available for servers running Linux, Solaris or Windows NT. It operates as an intermediary server between your users and your licensed databases. Your users connect to EZproxy, which in turn it connects on their behalf to your licensed databases to obtain web pages and send them back to your users. Since EZproxy runs on a machine on your network, your database vendor sees the requests as coming from an IP address on your network, so it permits access.
How it works:
  • EZproxy works by dynamically altering the web pages provided by your database vendor. The server names within the URLs of these web pages are changed to reflect your EZproxy server instead, causing your users to return to the EZproxy server as they access links on these web pages. The result is a seamless access environment for your users without the need for automatic proxy configuration files. EZproxy only alters references to your database vendors' web pages, so if your database vendor provides additional links to other free web pages on the Internet, these are left as-is. In this manner, if your users elect to follow one of these links, the EZproxy server is automatically taken out of the communication loop.
Where to find your configuration:
  • Your EZ-Proxy needs to be configured, before you are able to log into your subscription. You can find all the information to configure your EZ-Proxy here
  • Just copy and paste the information into your config file and test your connection to the database.
  • If you need more information on EZProxy, please visit www.usefulutilities.com or you can search the Internet for EZProxy software.

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Bess Filter

What it is:

  • Easy To Use Software – Powerful Enough For The Largest Networks
    Bess Internet filtering software helps protect more students and library users online from inappropriate or illegal Internet content than any other filter. And since the impact of Bess software on your network is minimal, implementing filtering is easy for network administrators and transparent to your users.
How it works:
  • Every Bess Windows and Red Hat Linux implementation delivers high performance global filtering by IP and IP range, with your choice of centralized or remote administration and the ability to customize block and allow lists. Installation is quick and easy, leveraging LDAP and Active Directory. And of course, product support, upgrades and multiple server installations are all provided at no additional cost.

What to expect:

  • Unfortunately, Greenwood Electronic Media doesn’t support customers’ equipment, therefore, unable to provide technical support for configuring or troubleshooting this equipment. If you need help configuring or troubleshooting BESS filters, please go to http://www.n2h2.com/products/bess_home.php, where you can also find all the documentation you need.

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Z39.50

What it is:

  • Z39.50 is an international standard for communication between computer systems primarily, library and information related systems. Z39.50 is becoming increasingly important to the future development and deployment of inter-linked library systems.

How it works:

The typical (simplified) search process involved in a Z39.50 session is as follows:

  • OPAC user selects Target library (Z-server) from an OPAC menu.
  • OPAC user enters search terms
  • OPAC software sends search terms and Target library details to a “Z-client” a piece of software usually running as part of the library system.
  • Z-client translates the search terms into “Z-speak” and contacts the Target library’s Z-server software.
  • There is a preliminary negotiation between the Z-client and Z-server to establish the rules for the “Z-Association” between the two systems.
  • Z-server translates the “Z-speak” into a search request for the Target library’s database and receives a response about numbers of matches etc.
  • Z-client receives records
  • Records are presented to the OPAC interface for the user.

What to expect:

  • Unfortunately, ABC-CLIO does not support this type of technology, as of yet. If you need help on Z39.50 technology, you can find information on the World Wide Web. Comprehensive help can be found at http://www.biblio-tech.com/html/z39_50.html.

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Federated Search

What it is:

  • Federated Search is the simultaneous search of multiple online databases and is on emerging feature of autmoated, Web-based library and information retrieval systems.

How it works:

  • Federated Search computer programs allow users to search multiple data sources with a single query from a single user interface. The user enters a search query in the portal interface's search box and the query is sent to every individual database in the portal or federated search list. Access details for the individual databases must be preset in the portal by its owner. Federated Search systems either rely upon vendors to create commercial portal systems, or they rely upon other organizations to provide open access portals. Federated Search portals generally search public access bibliographic databases, public access Web-based library catalogues (OPACs), Web-based search engines like Google and/or open-access, government-operated or corporate data collections. These individual data sources send back to the portal's interface a list of results from the search query. The basic idea of Federated Search is to improve the accuracy and relevance of individual searches as well as reduce the amount of time required to search for resources.
  • At the preseent time, Greenwood Electronic Media works with WebFeat, Serial Solutions, Grokker, Gale's PowerSearch Plus, and Ex Libris.
  • For questions about E-Brary, customers need to contact them directly.

What to expect:

  • Customers need to contact their Federated Search provider which, in turn, will send the information needed to setup in the customer's account to GWTechSupport@abc-clio.com.

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Gale's PowerSearch Plus

What it is:

  • Gale PowerSearch Plus is a search platform that provides libraries with a simple solution for managing a wealth of periodical, reference and primary source information. PowerSearch Plus provides users with access to all the content in an institution's collection through a single search.

How it works:

  • PowerSearch Plus changes library search by providing a 'Google-like' search experience that the majority of library patrons prefer. PowerSearch Plus searches the Gale electronic databases the library subscribes to, plus the library's non-Gale electronic database content, plus the library's OPAC, plus a variety of public web sources the library may elect to include in the search query results.
    A more detailed presentation can be found here

What to expect:

  • ABC-CLIO's customers can use PowerSearch Plus for the products they subscribe to. To access other electronic content, the institution needs to select the 'Additional Databases' tab to view other electronic holdings. Once the results appear, PowerSearch Plus lets the user select as many (or as few) content sources as they would like for their next search. The institution specifies what data sources are included in the initial search query and may initially configure PowerSearch Plus with subscription content, their OPAC, and public web sources.

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CatalogURL

What it is:

  • CatalogURL is a feature we currently offer to Reader's Advisor customers to display a link to their catalog upon a Search performed on the Reader's Advisor's website.

How it works:

  • Users log onto the Reader's Advisor's website, perform a Search, the results are displayed on the screen. When they find the title they are interested in, they click on the title's link to display the information and a "Check your library" link is displayed for them to find out if the library of affiliation has the title in their catalog, thus, enabling the user to put a hold on it.

What to expect:

  • In order to enable this feature, customers need to send us some information. This information include:
  • The library's Catalog base URL.
    This is the URL of the library's catalog to which the search criteria is appended.
  • The URL space substitute.
    Spaces are not allowed in URLs and they are usually substituted by a '%20' or, commonly in searches, by the plus sign '+'.
  • Once we have this information setup in the customer's account, they will be able to check their library's catalog via the "Check my library" link located on the Reader's Advisor's website.

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Section 508

What it is:

  • Section 508 refers to a statutory section in the Rehabilitation Act of 1973 (found at 29 U.S.C. 794d). Congress significantly strengthened Section 508 in the Workforce Investment Act of 1998. Its primary purpose is to provide access to and use of Federal executive agencies' electronic and information technology (EIT) by individuals with disabilities. The statutory language of Section 508 can be found at www.section508.gov.

    Section 508 requirements are separate from, but complimentary to, requirements in sections 501 and 504 of the Rehabilitation Act that require, among other things, that agencies provide reasonable accommodations for employees with disabilities, provide program access to members of the public with disabilities, and take other actions necessary to prevent discrimination on the basis of disability in their programs.

    The goal of Section 508 is that EIT be compatible with assistive technology. In some cases, the standards require that the acquired EIT be readily usable without the need for assistive devices.

    More information can be found on the official Section 508 website.

Is ABC-CLIO compliant with Section 508?

  • We make every effort to be in compliance with Section 508. Our sites regularly undergo testing to ensure compliance and overall usability.

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